MAPLE TREE CATTERY TERMS AND CONDITIONS

The following Terms and Conditions will form the contractual basis of any guest stay. Should you be unhappy with any of the following Terms and Conditions, please raise them with a member of our team. Should you fail to raise any issues with the following Terms and Conditions you will, by booking a stay at Maple Tree Cattery, be deemed to have accepted the same in full without amendment.

Reservations and Rates
Current Accommodation Rates are detailed below:
• 1 cat – £17.00 per day
• 2 cats – £25.00 per day (sharing)
• 3 cats – £40.00 per day (sharing)
• 4 cats – £50.00 day (sharing)

Should an interconnecting suite be required, the applicable prices would be double those detailed above.

Full payment for the duration of the stay is required on commencement of or prior to the period of stay. Should full payment not be forthcoming at the time of arrival, the manager of Maple Tree Cattery reserves the right to refuse access to the facilities. It is expressly agreed that such a refusal will be deemed to be a cancellation and accordingly Maple Tree Cattery will be entitled to levy the full charge in accordance with the cancellation policy below.

Maple Tree Cattery reserves the right to vary the above referred rates at any point prior to accepting a booking for a period of stay.

Included in the above prices is the following:

1. Choice of themed suites (subject to availability and, should interconnecting suites be required, the themes contained in the available interconnecting suites);
2. Choice of food from the a la carte menu;
3. Access to your guest suite communication and entertainment system;
4. Heating;
5. Any medication required administered.

Should guests have any special dietary or other requirements, Maple Tree Cattery will endeavour to accommodate but compliance with any such requests is entirely at the discretion of the manager.

Charges are calculated daily without deduction irrespective of time of drop off and/or collection, starting with the day of arrival and including the day of departure.

Please note that a non-refundable deposit of £10.00 per day per suite, whether occupied by one guest or two, is required at the time of booking. The deposit sum paid will be deducted from the final charges at conclusion of the guest’s stay.

Only guests from the same household may share a suite, whether interconnecting or otherwise. Guests behaviour will be monitored for the duration of the stay and should there be any signs of aggression or promiscuity in multiple occupation suites, Maple Tree Cattery reserved the right to separate the guests in separate suites. Should this become necessary, the guest’s owner agrees to be responsible for the full cost of the additional suite.

Bank Holidays
Should accommodation be required on bank holidays including but not limited to Christmas Day, Boxing day and New Year’s Day, an additional charge of £10.00 per cat on the bank holiday in question will be charged. For the avoidance of doubt, the additional days of the same stay which are not bank holidays will not incur such an additional charge.

Please note that drop off and pick up of guests on Christmas Day, Boxing Day or New Year’s Day will not be permitted under any circumstances and pick up and drop off of guests during the period of 23 December to 2 January will be strictly by prior appointment only.

Minimum Stay Periods
The minimum stay period between (and including) 23 December and 2 January will be 7 days. At all other times the minimum stay period will be 3 days. Shorter stays will be permitted however this will be subject to a full 3 days’ charges being levied.

Payment methods
For bookings made – or bookings to be confirmed – less than seven days prior to arrival, payment in full will be required. Please note this payment will be non-refundable on cancellation (see cancellation policy section). Full payment is required on or before the date of arrival.

At Maple Tree Cattery we have attempted to make payment as easy as possible. With this in mind, we accept:

• Cash;
• Most Debit and credit card payments (not Amex);
• Direct Bank Transfer (internet banking); and
• Apple and Android Pay.

Maple Tree Cattery encourages patrons to utilise the online payment facility on our website at mapletreecattery.co.uk.

Cheques will not be accepted in any circumstances.

Cancellation Policy
At Maple Tree Cattery, we understand that the unexpected can happen and that as a result you may have to cancel a guest stay. However, due to the exclusive nature of Maple Tree Cattery/limited space available, cancellation charges will apply on the following basis:

• Cancellations made on or within 21 days prior to arrival will be charged 25% of charges levied for the entire period of stay;
• Cancellations made on or within 14 days prior to arrival will be charged 50% of charges levied for the entire period of stay;
• Cancellations made on or within 7 days prior to arrival will be charged 25% of charges levied for the entire period of stay.

Should the duration of stay be changed less than 21 days prior to arrival, Maple Tree Cattery reserves the right to charge for the full original period of stay booked.

Should a guest be collected earlier than originally anticipated at the time of booking, the full charge for the originally booked period of stay will be levied.

Communication and Entertainment System
As stated above, our exclusive communication and entertainment system is included in the price. Whilst every effort is made to ensure that it is operational for the full duration of a guest’s stay, technical issues can arise and accordingly no guarantee or warrantee is given that the communication and entertainment system will be operational at any particular time during a guest’s stay.

A unique password will be issued to each guest’s owner on the first day of a guest’s first stay. The same password will be utilised throughout subsequent periods of stay. Should a password be compromised for any reason, it is the responsibility of the owner of a guest to notify the manager of Maple Tree Cattery without delay. No responsibility will be accepted for any failure on the part of the owner of the guest to do so.

Chauffeur Service
Maple Tree Cattery is an exclusive feline retreat. As with all such establishments, a chauffeur service is available upon request and subject to availability. Should such a service be required, a charge is charged at £1.00 per mile, payable at the time of booking of the service.

Health & Wellbeing
Our guest’s wellbeing is paramount and accordingly the following has been put in place to protect that wellbeing. Accordingly, there will be no concessions or deviations from the same.

• Guests will not be accepted for boarding without a VALID and UP TO DATE vaccination for cat flu and enteritis. All cats must be vaccinated annually with the booster vaccination administered no longer than 15 months from the previous vaccination.
• Vaccination cards will be retained upon arrival and returned on collection – the guest’s owner expressly consents to Maple Tree Cattery retaining an electronic or paper copy of the vaccination card indefinitely.
• Records showing dates of last worming and flea treatments are also required and will be retained on the guest’s file indefinitely.
• Male cats over the age of 6 months will only be accepted for boarding if neutered.
• Disclosure of a guest’s full medical history is required at the time of arrival. Should the guest’s owner fail to do so, Maple Tree Cattery accepts no liability for any ramifications flowing from such a failure.
• Each guest’s owner expressly agrees that should the guest require veterinary attention (such a requirement being entirely at the discretion of Maple Tree Cattery), the owner of the guest will be responsible for all veterinary fees incurred and the cost of transportation to the veterinary surgeon at the chauffeur rates noted above.
• Should a guest be insured for veterinary and/or other fees, full details of the policy should be provided to Maple Tree Cattery upon arrival – should a guest’s owner fail to do so, Maple Tree Cattery accepts no responsibility for an inability of the guest’s owner to recover any charges levied from the insurance company.
• The guest’s owner expressly agrees (by virtue of the guest checking in to Maple Tree Cattery) and consents to any veterinary surgeon consulted in respect of the guest providing information relating to the guest to and take instructions in respect of the care of the guest from Maple Tree Cattery staff. The guest’s owner further hereby consents to any veterinary surgeon consulted obtaining up to date medical history in respect of the guest from the guest’s regular veterinary surgeon.
• Maple Tree Cattery reserves the right to refuse accommodation to any guest showing signs of impending illness (such a discretion being entirely at the discretion of Maple Tree Cattery).
• Maple Tree Cattery will administer any medication recommended by any veterinary surgeon upon a guest becoming unwell and it is expressly agreed that the owner of a guest consents to such medication being administered.

Limit of Liability
As would be expected of a reputable establishment, Maple Tree Cattery carries indemnity insurance in respect of each guest’s stay and the owner of each guest’s entry and exit from the site. It is expressly agreed that any liability of Maple Tree Cattery will be limited to the limit of any indemnity policy held by Maple Tree Cattery from time to time (currently £2m).

Whilst every care and precaution is taken to safeguard the health and wellbeing of all cats, they are boarded entirely at the owner of the guest’s own risk. If any animal is not collected within 14 days of the stated departure date and no communication is received either from the owner of the guest or their agent, Maple Tree Cattery reserves the right to re-home or dispose of the guest.

Guest’s Possessions
Whilst every care will be taken by Maple Tree Cattery to prevent loss or damage of any possessions of the guest/owner of the guest left at the time of arrival, Maple Tree Cattery accepts no liability for any loss or damage to any such items and the same are left entirely at the owner’s risk. Any items left unclaimed by owners after two weeks following boarding may be disposed of without notice and entirely at Maple Tree Cattery’s discretion.

Opening Hours

Pickup and Collection 9:30-11:30 and 14:00 to 15:30
By virtue of the planning permission granted to allow Maple Tree Cattery to be created, the above referred times are the only available arrival and departure times. Please do not ask any member of the Maple Tree Cattery team to deviate from such times as to do so would be AGAINST THE LAW!
Please note that collection made between 14:00 and 15:30 will result in a charge for the full day.

Fleas & Worms

All guests must be treated against flea and worm infestation prior to commencing a period of stay at Maple Tree Cattery. Maple Tree Cattery reserves the right to apply flea and/or worm treatment to any guest found to have a flea and/or worm infestation and the owner of the guest expressly consents to such treatment being administered and to be responsible for the cost of the same along with a £10 charge in respect of administration of the treatment.

We reserve the right to vary these Terms and Conditions periodically upon giving you reasonable notice in writing.